FREQUENTLY ASKED QUESTIONS
You stock a LOT of G. LOOMIS. We stock EVERY G. LOOMIS ROD, REEL, BLANK, and ACCESSORY CURRENTLY MADE! Annd, we are their FIRST SUPERSTORE! We are a G. Loomis Pro-Shop, Blank Dealer, and Mega-Dealer All-In-One, and we can service your G. Loomis Warranty! Your days of having to wait for that G. Loomis rod or blank or accessory are OVER...PERIOD! Backorder? Wait? Out-of-Stock? Never again!
Are you a REAL RETAIL STORE or just an E-Commerce site?
We are the Real Deal bricks-and-mortar store! Our store is located in Evansville, Indiana at 500-A North Congress Avenue just behind the southwest corner of Eastland Mall. We have a great collection of antique fishing-related prints, a "conversation pit" for relaxing and telling some fish stories, a video factory tour of G. Loomis, open displays of ALL G. Loomis rods and accessories, and WONDERFUL STAFF that are dedicated to taking care of our customers. We are open 9 AM to 6 PM Monday through Friday, 9 AM until 5 PM Saturday, and from NOON until 5 PM on Sundays. We would just LOVE to have you stop by!
How do I ORDER from you?
Several ways. Our web site is open 24 hours a day, 7 days a week and displays our current stock levels. No back-order surprises here! Just click on the items you need and check out. Your order will be shipped the same day. You can also call us at 1-877-402-6350 toll free or 1-812-402-6350 (toll) or fax us at 1-812-402-6352. Our e-mail is [email protected] which is also a contact point. We are open 9 AM to 6 PM Monday through Friday, 9 AM until 5 PM Saturday, and from NOON until 5 PM on Sundays. However you order, we'll make sure you get the G. Loomis product you need.....FAST!
How can I PAY for my order?
We accept Visa, MasterCard, Discovery, American Express, and PayPal.
How soon will my order be DELIVERED?
We try to ship the same day your order is received. As fellow fishermen we know all about "immediate gratification" and "the need"! Since we are located in the Middle of the USA many of our customers receive 1 to 2 day delivery. About 5 days is the longest delivery times we exprience in the Lower 48 States using UPS. Delivery time of Orders outside of the USA really depend on the shipping carier, customs clearance, and local delivery schedules. On these orders we suggest checking with your local customs office or the delivering carrier.
What if I want to RETURN all or part of my purchase?
No problem! As a customer of American Legacy Fishing Company you automatically have a 30 "no questions asked" return privilege. Just make sure the product is in the same new condition you received it in. You do need to Contact Us First to get a Return Merchandise Authorization (RMA) so we can properly credit you when the product is received by us. Be sure to have your product part number(s), our invoice or order number, your address, and phone number when contacting us for a RMA. Contact us at 1-877-402-6350 or 1-812-402-6350 (toll), fax at 1-812-402-6352, or e-mail at [email protected] We'll make the return process Quick and Easy!
How do I handle a DAMAGED SHIPMENT that I received?
Please Contact Us Immediately! We ship insured so rest assured evrything will be taken care of as quickly as possible. Please have your order number and item number available when you contact us. We'll make sure to get a replacement out fast once we have completed the initial paperwork!
What do I do about a DEFECTIVE PRODUCT or BROKEN ROD?
First, RELAX! All G. Loomis rods are covered by a Limited Lifetime Warranty and all other G. Loomis Products usually have a 1 year warranty against defects. If you have a G. Loomis rod (no Wild Card rods) that is covered by their Limited Lifetime Warranty then you need to go to this link: http://www.gloomis.com/publish/content/gloomis_2010/us/en/conventional/support.html and chose the appropriate document (if applicable). If you have a newer G. Loomis rod that has a Wild Card Warranty then you will need to go to this link: http://www.gloomis.com/publish/content/gloomis_2010/us/en/conventional/service.html for service/warranty. This link also can be used to register your new rod. You can send your broken rod directly to G. Loomis or we will be happy to handle it for you, but there may be a charge. Please contact us if you want us to handle your warranty. However, we suggest dealing directly with G. Loomis for expediency's sake.
Shimano and Daiwa rod warranties can be handled "in house" and we suggest calling us or emailing us ([email protected]) first about your damaged rod. Please include the complete model number as well as series type (i.e. Clarus, Zillion, Cumara, Steez, etc.) in all correspondence.
All reels and other products have various warranties and it's best to contact us first to get the warranty details as well as the cost (if any) before sending an item back for a warranty.
Again, we're here to help. You tell us what we need to do to get you on the water again....Fast.
Do you take Rod or Reel Trade-Ins?
We all end up with a rod or two we no longer use, wish we had never bought, our would like to upgrade. Now you have an option to just letting those rods gather dust! American Legacy Fishing Company's XPRESS ROD TRADE-IN PROGRAM allows you to upgrade your old rods or reels.
Here's how it works:
- Call us, e-mail us, fax us, or come in with what you want to trade-in. We will quote you a trade-in value based on your description and our appraisal. If we agree on the trade-in value, then just place your order for your replacement or upgrade rod(s).
- We'll take your credit card details and shipping info, immediately send your new rod(s) out in a sturdy, reusable shipping tube along with a pre-paid UPS return label.
- When your new rod(s) arrive simply put the trade-in rod(s) in the tube, reseal, take off the old UPS label and put the prepaid label on the tube and drop off at a UPS pick-up point. Reels must be shipped separately from rods and we will include a shipping label for them as well if applicable.
- Once we receive and inspect the rods / reels we will issue your credit card a credit for the trade-in value agreed less the return prepaid shipping fee.
G. Loomis rods typically appraise at 30% to 45% of current MSRP. Other brands may be somewhat less. Reels range in value from 20% to 45% of current MSRP. All values are highly dependent on condition and brand. If our inspection determines the rods / reels are below the condition that was described to us, we will contact you with our inspection report and a revised trade-in appraisal. We always try to minimize this sort of situation by asking customers to be as fair as possible when describing rods / reels to be traded.
RODS / REELS NOT ACCEPTABLE: We cannot accept any rod that has damage or wear that would substantially affect the rods performance. We cannot accept rods deemed "vintage" where collector value is greater than functional value. We reserve the right to confirm ownership and to refuse any rod or reel.
It's that simple. And, that fast! Questions? Comments? Give us a call, e-mail us, fax us, or come by.
Do you have a CATALOG?
Yes. We stock all of the latest G. Loomis Catalogs and they are available Free-of-Charge by simply calling us at 1-877-402-6350 or 1-812-402-6350 (toll), faxing us at 1-812-402-6350, or e-mailing us at [email protected] Be sure to tell us which catalog(s) you want (Freshwater, Fly Fishing, Saltwater, or Accessories-Hats, T-Shirts, etc.) along with your name and address and e-mail. We'll get them out immediately!